We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys.
By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
We may also receive information about you from third parties, with whom we have a business relationship.
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us. We may record or monitor calls that you receive from us or make to us.
We do this for security and training purposes, and to improve the services we provide to you.
We and our business partners collect information about your use of our online services using cookies.
Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future.
Cookies help us remember who you are and other information about your visits.
They can help display the information on a website in a way that matches your interests.
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services: If you use any of our services, register for or attend one of our events, set up, we will record your personal details.
Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalised shopping experience.
We keep the information you provide and may use it for several purposes, including:
(i) accounting, billing, reporting and audit;
(ii) credit checking or screening;
(iii) authentication and identity checks;
(iv) credit, debit or other payment card verification and screening;
(v) debt collection;
(vi) safety, security, health, training, administrative and legal purposes;
(vii) data matching and dedupe, statistical and market analysis, and marketing information;
(viii) advertising and marketing for us and third parties;
(ix) developing, testing and maintaining systems;
(x) studies, research and development;
(xi) customer surveys;
(xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences;
(xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services.
For these purposes we may disclose your information to one or more of the other organisations listed in the section called “who we will share your personal information with”.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Tracking how our online services are used: We collect, and use third parties to collect and share with us, information from lots of visitors to our online services and analyse it to build up a picture of how people use our websites. This helps us improve the services we offer.
We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.
Customisation of our online services and advert targeting: We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests.
We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don’t miss offers and information that might interest you.
This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services.
This is called advert targeting or interest-based advertising.
If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services.
We will ask for your permission before we publish it.
If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services.
We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
You have the right to see information we hold about you, with some exceptions which are described in the privacy laws.
If you would like a copy of your personal information, please contact our privacy officer at email@example.com. You will need to pay a processing fee.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require.
These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use.
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.
If you require more information, please contact our privacy officer at firstname.lastname@example.org.